The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you (hereafter referred to as “Client”) and WTK Trading (Pty) Ltd T/A Fresh Start Cleaning and Maintenance(hereafter referred to as “Contractor”). By using or receiving any services supplied to you by the Contractor (collectively referred to as “the Services”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at freshstartcleaning.co.za or through the Services.
The Contractor reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Services any time, effective upon posting of an updated version of this Agreement of the Services. The Client is responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at firstname.lastname@example.org
- SERVICE AGREEMENT
1.1 The Client will give the Cleaner access to the inside of the house during the agreed period.
1.2 The Client will provide for the use by the Cleaner in performance of this contract all cleaning supplies and equipment necessary to complete the Service.
1.3 The Contractor will endeavor to be consistent in terms of assigning the same Cleaner, however should the assigned Cleaner be unavailable for any reason, the Contractor may assign replacement Cleaner l. The Contractor will notify the Client in advance of changes to any assigned Cleaner l.
1.4 Standard working hours for assigned Cleaner are 08h00 to 16h00 or 07h30 to 15h30 with 30 minutes lunch. The Client is not required to provide lunch for the assigned Cleaner, but the Client may do so out of goodwill.
1.5. Services to be performed by Cleaner include the following: vacuuming of carpets, dusting, and polishing of furniture; cleaning of floors, kitchen appliances, bath tubs and shower stalls, toilets, sinks and all sink fixtures; in addition removal of rubbish from the interior bins and brought to the outdoor bins.
2. SERVICE SCHEDULE
2.1 The Contractor will begin performing Cleaning Services on an agreed date. Thereafter, Cleaning Services shall be performed on a mutually agreed upon schedule reduced in writing.
2.2 Either party may propose a change to the schedule whereby any proposed changes, including potential adjustment to fees must be mutually agreed by both parties and reduced to writing.
3. QUALITY OF SERVICE
3.1 The Contractor aims to deliver consistent and efficient service and the satisfaction of the Client is of utmost importance. If for any reason you are unsatisfied with an area we have cleaned, let us know within 24-hours and we will re-clean the area free of charge, unless the unsatisfactory service was as a result of the Contractor being prevented from performing specific Services for any reasons beyond the control of the Contractor which are caused by the Client. These provisions only apply if the Client notifies the Contractor within 24 hours after the service is rendered to which the client is not satisfied and further the Client is to supply pictures if applicable and a report of the events/services leading to dissatisfaction.
4. ENGAGEMENT WITH CLEANER
4.1 The Client is expected to treat the assigned Cleaner with respect, politeness, and dignity. The Client may not physically harm Cleaner or speak to the Cleaner in a way that is demeaning, aggressive, racially offensive, or abusive in nature – the right to human Rights as ensconced in the Constitution Act of South Africa must at all times be adhered to. Failure to comply will result in immediate cancellation of the service agreement. Severe circumstances will be reported to the relevant authorities.
4.2 It is understood and agreed that the Client may not directly solicit work from the Cleaner or refer the cleaner to friends/family outside agreements made with the Contractor under the penalty of legal action.
Cleaners cannot work for client in private capacity within a period of 6 months of leaving Fresh Start Cleaning and Maintenance.
The Client agrees that any further work that may be required during, or at any time after the Contract Term, which was as a result of services provided to the client by the Contractor, including but not limited to, the Services provided by the Cleaner in terms of this Agreement, shall be conducted by the Contractor and will be subject to a separate consulting contract to be entered into between the client and the Contractor.
Should a client be in breach of point 4.2 of the agreement, a 20% placement fee of the yearly fee with a min. of R 2000.00 (whatever the greater amount) will become payable immediately.
5.1 Any fees which the Contractor may charge you for the Service are due prior to your Service in order to confirm an appointment for your cleaning, and are non-refundable.
5.2 Price increases will occur on the 1st of March every year.
5.3 The client is not to make any payments directly to the Cleaner. Should Cleaner request any loan of monies from the Client the Client is required to notify the Contractor. The Contractor will not be held responsible for repayment of money loaned to the Cleaner by the Client.
5.4 If the payment is still outstanding by the 7th day of the month following the month on which the Invoice was issued, the Contractor will suspend the services and hand over the account to its lawyers for institution of legal proceedings.
5.5 If The Contractor institutes legal proceedings against the Client to enforce payment of amounts due, owing and payable, The Client shall be liable to pay all costs incurred by the debt collection company or attorney in collecting the payment on party and party scale.
6. CANCELLATION POLICY
6.1 We require cancellations to be communicated to us 48hrs (2 full working days) in advance to avoid charges. Cancelations communicated less than 48hrs (2 full working days) prior to appointment but more than 24 hours (1 full working day) will be charged at 50% per scheduled cleaner. Cancelations communicated less than 24 hours (1 full working day) will be charged the full price for your scheduled cleaning.
6.2 Any payment for above mentioned services owed by the Client shall be due and payable at the time the agreement is terminated.
7. REIMBURSEMENT AND LIMITATION OF LIABILITY
7.1 The contractor and/or its licencors shall not be liable for any loss, damage or injury which may be incurred by you, including but not limited to loss, damage or injury arising out of, or in any way connected with the service or software.
7.2 When selecting carpet cleaning please note that the carpet cleaning machine makes use of water to clean the carpet which means that the carpet may be slightly damp after the wash. Drying time depends on the weather on the day. It is the client’s responsibility to make sure that any water sensitive items are removed from the floor before cleaning. The Contractor will not be held liable for any water damage.
Both parties agree to keep confidential all information concerning the other party’s business or its ideas, products, customers or services that could be considered to be “confidential information”. “Confidential information” is any information belonging to or in the possession or control of a party that is of a confidential, proprietary or trade secret nature and that is furnished or disclosed to the other party. Confidential information will remain the property of the disclosing party and the receiving party will not acquire any rights to that confidential information.